Lloyd’s box status
BOX 64 Marine Liability Energy Cargo Political Violence / Terror
BOX 114, 115, 115A Political Risk Cyber Property Treaty Int & US Direct & Facultative Property

Delivering confidence through claims

We are a high performing and innovative claims team, committed to delivering a high value experience.

How we handle your claims

Our claims team collaborates with not just brokers and clients, but with our underwriting and pricing teams to help enhance the claims experience. With claims at the forefront of our service proposition, we are empowered to make decisions and stay fully engaged from initial notification of a claim through to finalisation. Our claims team has extensive technical expertise in all classes of business for the benefit of our customers, ensuring a seamless service throughout the journey
Claims lifecycle
Empowered to deliver rapid and seamless end to end lifecycle claims management
Our people
Market leading, high performing individuals delivering exceptional service
Data analytics
Through data, we endeavour to enhance the claims experience

Claims Process

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Do you have 
a motor claim?

Got an ERS motor claim?

Claims Team

Gavin Williams
Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims
Stuart Bell
Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims
Darren Stewart
Darren Stewart Aviation, Cargo, Marine & Energy Liability, Energy Head of Marine, Energy & Aviation Claims
Tony Kriesel
Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims
Julian Minka
Julian Minka Senior Claims Operations Data Analyst
Chris Swift
Chris Swift Claims Operations Manager
Ryan Butcher
Ryan Butcher Senior Claims Handler
Tilly Milnes
Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines
Peter Collop
Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property
Rebecca Hill
Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty
Tyrah Ackaah
Tyrah Ackaah Claims Handler
Gavin Williams
Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims
Stuart Bell
Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims
Darren Stewart
Darren Stewart Aviation, Cargo, Marine & Energy Liability, Energy Head of Marine, Energy & Aviation Claims
Tony Kriesel
Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims
Julian Minka
Julian Minka Senior Claims Operations Data Analyst
Chris Swift
Chris Swift Claims Operations Manager
Ryan Butcher
Ryan Butcher Senior Claims Handler
Tilly Milnes
Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines
Peter Collop
Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property
Rebecca Hill
Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty
Tyrah Ackaah
Tyrah Ackaah Claims Handler
Gavin Williams
Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims
Stuart Bell
Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims
Darren Stewart
Darren Stewart Aviation, Cargo, Marine & Energy Liability, Energy Head of Marine, Energy & Aviation Claims
Tony Kriesel
Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims
Julian Minka
Julian Minka Senior Claims Operations Data Analyst
Chris Swift
Chris Swift Claims Operations Manager
Ryan Butcher
Ryan Butcher Senior Claims Handler
Tilly Milnes
Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines
Peter Collop
Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property
Rebecca Hill
Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty
Tyrah Ackaah
Tyrah Ackaah Claims Handler
Gavin Williams
Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims
Stuart Bell
Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims
Darren Stewart
Darren Stewart Aviation, Cargo, Marine & Energy Liability, Energy Head of Marine, Energy & Aviation Claims
Tony Kriesel
Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims
Julian Minka
Julian Minka Senior Claims Operations Data Analyst
Chris Swift
Chris Swift Claims Operations Manager
Ryan Butcher
Ryan Butcher Senior Claims Handler
Tilly Milnes
Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines
Peter Collop
Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property
Rebecca Hill
Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty
Tyrah Ackaah
Tyrah Ackaah Claims Handler
Stuart Bell
Stuart Bell Head of Property & Reinsurance Claims
Darren Stewart
Darren Stewart Head of Marine, Energy & Aviation Claims
Tony Kriesel
Tony Kriesel Head of Professional Lines and Specialty Claims
Julian Minka
Julian Minka Senior Claims Operations Data Analyst
Chris Swift
Chris Swift Claims Operations Manager
Ryan Butcher
Ryan Butcher Senior Claims Handler
Tilly Milnes
Tilly Milnes Senior Claims Handler, Professional Lines
Peter Collop
Peter Collop Senior Claims Handler, Property
Rebecca Hill
Rebecca Hill Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Vanessa Elliot Claims Handler, Specialty

FAQ’s

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