In the event you wish to make a complaint you may contact us on:

IQUW Group
Customer Relations Department
Crucible Park
Llansamlet
Swansea SA7 0AB

Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints
One Lime Street
London EC3M 7HA
Complaints@lloyds.com
Market Services Telephone: +44 (0)20 7327 5693
Lloyd’s Fax: +44 (0)20 7327 5225
lloyds.com/complaints

Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to an Ombudsman for the territory in question.

For the UK:

The Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are follows:

Financial Ombudsman Service Complaint
Exchange Tower
London
E14 9SR
info@financialombudsman.org.uk
Telephone: +44 (0)300 123 9 123
financial-ombudsman.org.uk