Delivering confidence through claims
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How we handle your claims
Our claims team collaborates with not just brokers and clients, but with our underwriting and pricing teams to help enhance the claims experience. With claims at the forefront of our service proposition, we are empowered to make decisions and stay fully engaged from initial notification of a claim through to finalisation. Our claims team has extensive technical expertise in all classes of business for the benefit of our customers, ensuring a seamless service throughout the journey
Claims Process
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Do you have a motor claim?
Claims Team
Gavin Williams
Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation, Portfolio Solutions
Head of Claims
Stuart Bell
Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance, Portfolio Solutions
Head of Property & Reinsurance Claims
Darren Stewart
Aviation, Cargo, Marine & Energy Liability, Energy
Head of Marine, Energy & Aviation Claims
Tony Kriesel
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Head of Professional Lines and Specialty Claims
Julian Minka
Senior Claims Operations Data Analyst
Chris Swift
Claims Operations Manager
Ryan Butcher
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Tilly Milnes
Directors & Officers, Financial Institutions
Senior Claims Handler, Professional Lines
Peter Collop
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Rebecca Hill
Cargo, Energy, Marine & Energy Liability, Aviation
Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Claims Handler, Specialty
Tyrah Ackaah
Claims Handler, Property and Reinsurance
Gavin Williams
Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation, Portfolio Solutions
Head of Claims
Stuart Bell
Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance, Portfolio Solutions
Head of Property & Reinsurance Claims
Darren Stewart
Aviation, Cargo, Marine & Energy Liability, Energy
Head of Marine, Energy & Aviation Claims
Tony Kriesel
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Head of Professional Lines and Specialty Claims
Julian Minka
Senior Claims Operations Data Analyst
Chris Swift
Claims Operations Manager
Ryan Butcher
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Tilly Milnes
Directors & Officers, Financial Institutions
Senior Claims Handler, Professional Lines
Peter Collop
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Rebecca Hill
Cargo, Energy, Marine & Energy Liability, Aviation
Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Claims Handler, Specialty
Tyrah Ackaah
Claims Handler, Property and Reinsurance
Gavin Williams
Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation, Portfolio Solutions
Head of Claims
Stuart Bell
Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance, Portfolio Solutions
Head of Property & Reinsurance Claims
Darren Stewart
Aviation, Cargo, Marine & Energy Liability, Energy
Head of Marine, Energy & Aviation Claims
Tony Kriesel
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Head of Professional Lines and Specialty Claims
Julian Minka
Senior Claims Operations Data Analyst
Chris Swift
Claims Operations Manager
Ryan Butcher
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Tilly Milnes
Directors & Officers, Financial Institutions
Senior Claims Handler, Professional Lines
Peter Collop
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Rebecca Hill
Cargo, Energy, Marine & Energy Liability, Aviation
Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Claims Handler, Specialty
Tyrah Ackaah
Claims Handler, Property and Reinsurance
Gavin Williams
Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation, Portfolio Solutions
Head of Claims
Stuart Bell
Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance, Portfolio Solutions
Head of Property & Reinsurance Claims
Darren Stewart
Aviation, Cargo, Marine & Energy Liability, Energy
Head of Marine, Energy & Aviation Claims
Tony Kriesel
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Head of Professional Lines and Specialty Claims
Julian Minka
Senior Claims Operations Data Analyst
Chris Swift
Claims Operations Manager
Ryan Butcher
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Tilly Milnes
Directors & Officers, Financial Institutions
Senior Claims Handler, Professional Lines
Peter Collop
Delegated Authority Property, Direct & Facultative Property
Senior Claims Handler, Property and Reinsurance
Rebecca Hill
Cargo, Energy, Marine & Energy Liability, Aviation
Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Crisis Management, Cyber, Directors & Officers, Financial Institutions, Credit & Political Risk, Political Violence & Terrorism, War
Claims Handler, Specialty
Tyrah Ackaah
Claims Handler, Property and Reinsurance
SWIPE FOR MORE
Gavin Williams
Head of Claims
Stuart Bell
Head of Property & Reinsurance Claims
Darren Stewart
Head of Marine, Energy & Aviation Claims
Tony Kriesel
Head of Professional Lines and Specialty Claims
Julian Minka
Senior Claims Operations Data Analyst
Chris Swift
Claims Operations Manager
Ryan Butcher
Senior Claims Handler, Property and Reinsurance
Tilly Milnes
Senior Claims Handler, Professional Lines
Peter Collop
Senior Claims Handler, Property and Reinsurance
Rebecca Hill
Senior Claims Handler, Marine, Energy & Aviation
Vanessa Elliot
Claims Handler, Specialty
Tyrah Ackaah
Claims Handler, Property and Reinsurance
FAQ’s
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Making a complaint
Have a problem or a complaint, tell us about it