Delivering confidence through claims

We are a high performing and innovative claims team, committed to delivering a high value experience.

How we handle your claims

Our claims team collaborates with not just brokers and clients, but with our underwriting and pricing teams to help enhance the claims experience. With claims at the forefront of our service proposition, we are empowered to make decisions and stay fully engaged from initial notification of a claim through to finalisation. Our claims team has extensive technical expertise in all classes of business for the benefit of our customers, ensuring a seamless service throughout the journey

Claims lifecycle

Empowered to deliver rapid and seamless end to end lifecycle claims management

Our people

Market leading, high performing individuals delivering exceptional service

Data analytics

Through data, we endeavour to enhance the claims experience

Claims Process

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Do you have  a motor claim?

Got an ERS motor claim?

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Claims Team

List Cards

Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims

Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims

Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims

Julian Minka Senior Claims Operations Data Analyst

Chris Swift Claims Operations Manager

Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation

Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines

Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property

Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty

Tyrah Ackaah Claims Handler

Ryan Butcher Senior Claims Handler

Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims

Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims

Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims

Julian Minka Senior Claims Operations Data Analyst

Chris Swift Claims Operations Manager

Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation

Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines

Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property

Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty

Tyrah Ackaah Claims Handler

Ryan Butcher Senior Claims Handler

Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims

Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims

Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims

Julian Minka Senior Claims Operations Data Analyst

Chris Swift Claims Operations Manager

Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation

Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines

Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property

Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty

Tyrah Ackaah Claims Handler

Ryan Butcher Senior Claims Handler

Gavin Williams Cargo, Crisis Management, Energy, Marine & Energy Liability, Political Violence & Terrorism, War, Aviation Head of Claims

Stuart Bell Delegated Authority Property, Direct & Facultative Property, Property Treaty – International, Property Treaty – US, Specialty Reinsurance Head of Property & Reinsurance Claims

Tony Kriesel Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Head of Professional Lines and Specialty Claims

Julian Minka Senior Claims Operations Data Analyst

Chris Swift Claims Operations Manager

Rebecca Hill Cargo, Energy, Marine & Energy Liability, Aviation Senior Claims Handler, Marine, Energy & Aviation

Tilly Milnes Directors & Officers, Financial Institutions Senior Claims Handler, Professional Lines

Peter Collop Delegated Authority Property, Direct & Facultative Property Senior Claims Handler, Property

Vanessa Elliot Crisis Management, Cyber, Directors & Officers, Financial Institutions, Political Risk, Political Violence & Terrorism, War Claims Handler, Specialty

Tyrah Ackaah Claims Handler

Ryan Butcher Senior Claims Handler

SWIPE FOR MORE

Gavin Williams Head of Claims

Stuart Bell Head of Property & Reinsurance Claims

Tony Kriesel Head of Professional Lines and Specialty Claims

Julian Minka Senior Claims Operations Data Analyst

Chris Swift Claims Operations Manager

Rebecca Hill Senior Claims Handler, Marine, Energy & Aviation

Tilly Milnes Senior Claims Handler, Professional Lines

Peter Collop Senior Claims Handler, Property

Vanessa Elliot Claims Handler, Specialty

Tyrah Ackaah Claims Handler

Ryan Butcher Senior Claims Handler

FAQ’s

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Making a complaint

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Insurance

Multi-line made singularly simple

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Reinsurance

From property treaty to specialty

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Find your expert

We're here to help and advise

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Delegated Authority Property

Direct & Facultative Property

Directors & Officers

Financial Institutions

Aviation

Cargo

Energy

Marine & Energy Liability

Crisis Management

Cyber

Political Risk

Political Violence & Terrorism

War

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Property Treaty - International

Property Treaty - US

Specialty Reinsurance

Product Wizard

Delivering confidence through claims

How we handle your claims

Claims Process

Do you have  a motor claim?

Claims Team