Contact us
General contact details
For PR and Media enquiries, please contact marketing@iquw.com.
For Careers enquiries, please contact careers.iquw@iquw.com.
For information regarding the IQUW group, please visit iquwgroup.com.
For any other enquiries please use the form and we will be in touch.
Office details
Get in touch
Underwriters details
Find your specialist expert here. For the full underwriting team go to Our People.
Services
For other services outside of underwriting and claims please get in touch with the following:
Lloyd’s Boxes
Our underwriters can be found at Lloyd’s Boxes 64, 114, 115 and 115A, Monday to Friday.
For access to the Classes of Business you need, please use the selection panel and map below.
Making a Complaint
In the event you wish to make a complaint you may contact us on:
IQUW Group
Customer Relations Department
Crucible Park
Llansamlet
Swansea SA7 0AB
Should you remain dissatisfied with the response you receive from us, you may if you wish, refer your complaint to your Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Complaints
One Lime Street
London EC3M 7HA
Complaints@lloyds.com
Market Services Telephone: +44 (0)20 7327 5693
Lloyd’s Fax: +44 (0)20 7327 5225
lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to an Ombudsman for the territory in question.
For the UK:
The Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. The FOS’s contact details are follows:
Financial Ombudsman Service Complaint
Exchange Tower
London
E14 9SR
info@financialombudsman.org.uk
Telephone: +44 (0)300 123 9 123
financial-ombudsman.org.uk
